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User Onboarding & VOC Management — Complete Workflow
A smooth, accurate VOC process delivers real benefits for your organisation:
- Learners get certified faster with fewer delays
- Compliance becomes easier to manage and demonstrate
- Your team saves time and avoids costly errors
- Documents are stored securely and can be retrieved when needed
Who This Guide Is For
This guide is designed for training administrators, RTO coordinators, compliance officers, and support staff who need to ensure consistent, compliant, and streamlined VOC management across their organisation.
By the end of this guide, you'll be confident managing the full user journey from registration through to certification and secure document storage.
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